Service & support
Questions about a pump set, your order or a repair? Our team in Zevenaar is happy to help you personally.
Contact our customer service
Your order
Look up an orderCheck the status of your order with your order number and email address.Terms and conditionsEverything about payment, shipping, returns and warranty on one page.Frequently asked topics
Payment
Pay securely online with iDEAL, Wero, Bancontact, and Bankoverschrijving. Business customers in Belgium and Luxembourg with a valid VAT number pay without VAT (reverse charge).
Shipping & delivery
Delivery is free in the Netherlands, Belgium and Luxembourg. Our carrier UPS usually delivers your order within 3 working days.
Returns & damage
Is your product damaged on arrival? Report it to our customer service within 8 days and we will resolve it as quickly as possible.
Repair & warranty
The entire range comes with a 12-month factory warranty. Our technicians and a wide stock of spare parts keep your FLUX pump running for years.